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Due to Covid-19, there are delays in Courier services. If you already have an order with us please be in  touch Via Live Chat . We are still taking and processing Orders . Thank you all for your continuous  support and understanding in these hard times.

FAQ

To make us a payment for all of your orders you can pay with three ways 

  1. With PayPal Through our website: https://www.furnitture-rus.co.uk
  2. You can make a payment Via Phone by Ringing 01274 945445
  3. You can Contact us for Bank Transfer Details.

If you wish to make payments of your finance agreement you will need to contact the company your finance agreement is with directly and they will be more than happy to help. You can purchase from us with PayPal Finance aswell.

PayPal & Any Other Major card payments through paypal. However you can pay via bank transfers and paypal payments over the phone.

Free Shipping to ENGLAND & Wales on each of our product. There are some extra charges to P.O post codes and Scottish post codes. if you not sure  please double check with customer support before placing your order. Please note FREE delivery is a ground floor only delivery, However we can delivery to room of your choice or in to a multistory property with a two man paid service.

All orders before 11:30 dispatched very same day for a next day delivery . However it can take up to 3 working days depending on the product you have ordered. 

Our return and refund policy is listed at the bottom of each and every page on our website. Simply Click Here to navigate. 

Sorry to say NO. FREE delivery options comes with ground floor door delivery only. We sell flat pack furniture and our products come with a multi packaging in different weights. You have to purchase with a two man service or get in touch before placing an order. 

NO. Please do not refuse the delivery in any case. If its damaged simply sign as damage so we can process a refund or replacement after collection. Refusal a delivery will be long process as item needs to be back with before we approve your refund.

Your might be a supplier to customer and our supplier only take returns back from us , Not from couriers.

We at FurnitureRus do offer Customers to place an order even the product is sold out. You are preordering your wanted order and wanted to have one once the product is back in stock. Please do check the product Stock Status & Image notifications to avoid confusion. 


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