FAQ

To make us a payment for all of your orders you can pay with three ways 

1. With PayPal Through our website: https://www.furnitture-rus.co.uk
2. You can make a payment Via Phone by Ringing 01274 945445
3. You can Contact us for Bank Transfer Details.

If you wish to make payments of your finance agreement you will need to contact the company your finance agreement is with directly and they will be more than happy to help. You can purchase from us with PayPal Finance aswell.

Free Shipping to ENGLAND & Wales on each of our product. There are some extra charges to P.O post codes and Scottish post codes. if you not sure  please double check with customer support before placing your order. Please note FREE delivery is a ground floor only delivery, However we can delivery to room of your choice or in to a multistory property with a two man paid service.

There are delays due to Lock Down and working restrictions

All orders before 11:30 dispatched very same day for a next day delivery . However it can take up to 7 working days depending on the product you have ordered. 

Sorry to say NO. FREE delivery options comes with ground floor door delivery only. We sell flat pack furniture and our products come with a multi packaging in different weights. You have to purchase with a two man service or get in touch before placing an order. 

NO. Please do not refuse the delivery in any case. If its damaged simply sign as damage so we can process a refund or replacement after collection. Refusal a delivery will be long process as item needs to be back with before we approve your refund.

Your might be a supplier to customer and our supplier only take returns back from us , Not from couriers.

We at FurnitureRus do offer Customers to place an order even the product is sold out. You are preordering your wanted order and wanted to have one once the product is back in stock. Please do check the product Stock Status & Image notifications to avoid confusion. 

Yes, Automated message will advise as well as live chat representative. We Record phone conversation and live chat for training or transaction dispute purposes. it Stays on system for 7 working days & longer in case of a dispute. 

Yes our system has already sent you a confirmation email , please check your junk, spam folder, If you have a gmail, sky or other hosted account you might not get a confirmation email in you junk folder . As some email service providing clients just mark as a ""spam"".